See3D ("we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to it. It applies to personal data we collect through our website, www.see3d.ai, and in the course of providing our 3D scanning, virtual tour and related services. This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
SEE3D LTD is the data controller responsible for your personal data.
- —Registered company name: SEE3D LTD
- —Company registration number: 16365453
- —Registered office: Flat 7 Malt Works Apartments, 281 Field End Road, Ruislip, England, HA4 9DQ
- —Contact email: enquiries@see3d.ai
2. The information we collect
We collect and process the following categories of personal data:
- —Identity and contact data – your name, business name, email address, telephone number and postal address.
- —Enquiry and project data – the details of your enquiry, quotation, booking and any correspondence with us, including the address of the property or site to be captured.
- —Transaction data – details of services purchased and payments to and from you. Card payments are processed by our payment provider; we do not store full card details.
- —Technical and usage data – your IP address, browser type and version, device information, and information about how you use our website, collected via cookies and similar technologies (see our Cookie Policy).
- —Imagery and site data – photographs, video, 3D scans, floor plans and measurements captured at a site, which may incidentally include personal data (for example, personal items visible within a property).
We only collect personal data that you voluntarily provide or that is necessary for the operation of our website and the provision of our services. We do not knowingly collect special category (sensitive) personal data.
3. How we collect your data
We collect personal data when you:
- —contact us through our website, by email or by telephone;
- —request a quotation or proposal;
- —engage us to provide services, or are present at a site we have been instructed to capture;
- —interact with our website (technical data, collected automatically); or
- —are referred to us by a third party, such as an estate agent, architect or property owner.
4. How we use your information
We use your personal data for the following purposes:
- —to respond to your enquiries and prepare quotations and proposals;
- —to provide, manage and deliver our services and complete your order;
- —to process payments and maintain our financial and business records;
- —to communicate with you about your project and provide customer support;
- —to operate, maintain and improve our website and services;
- —to send you marketing communications about our services where you have agreed to receive them or where we are otherwise permitted to do so; and
- —to comply with our legal and regulatory obligations.
5. Our lawful bases for processing
Under the UK GDPR we must have a lawful basis for processing your personal data. We rely on one or more of the following:
- —Contract – where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
- —Legitimate interests – to operate, promote and improve our business and to respond to enquiries and maintain client relationships, provided your interests and rights do not override ours.
- —Legal obligation – where we are required to process your data to comply with the law (for example, accounting and tax requirements).
- —Consent – for certain marketing communications and non-essential cookies. You may withdraw your consent at any time.
6. Marketing communications
Where you have provided consent, or where permitted by law, we may send you information about our services that we think may be of interest to you. You can ask us to stop sending marketing communications at any time by using the unsubscribe link in any email or by contacting us at enquiries@see3d.ai. We will action your request promptly.
7. Sharing and disclosure of your data
We do not sell or rent your personal data. We may share it where necessary with:
- —Trusted service providers (data processors) who help us operate our business, such as IT, hosting, website, virtual-tour hosting, analytics, email and payment providers. They act only on our instructions and under a contract that requires them to keep your data secure.
- —Professional advisers such as accountants and legal advisers, where reasonably required.
- —Law enforcement, regulators or other authorities where we are required to do so by law, or to protect our rights, property or safety.
- —A buyer or successor in the event that we sell or transfer all or part of our business.
8. International transfers
We aim to keep your personal data within the UK. Where any of our service providers store or process data outside the UK, we will ensure that appropriate safeguards are in place – such as UK adequacy regulations or standard contractual clauses – so that your data continues to receive an equivalent level of protection.
9. How long we keep your data
We retain personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, tax or reporting requirements. Project files and deliverables may be retained for longer where this is necessary to provide ongoing access to, or hosting of, your virtual tour. When data is no longer required, we will securely delete or anonymise it.
10. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal data is limited to those who need it to provide our services. While we take all reasonable steps to protect your data, no transmission of information over the internet can be guaranteed to be completely secure, and any transmission is at your own risk.
11. Your rights under UK GDPR
You have the following rights in relation to your personal data:
- —Right of access – to request a copy of the personal data we hold about you.
- —Right to rectification – to have inaccurate or incomplete data corrected.
- —Right to erasure – to ask us to delete your data in certain circumstances.
- —Right to restrict processing – to ask us to limit how we use your data.
- —Right to object – to object to processing based on legitimate interests or to direct marketing.
- —Right to data portability – to receive your data in a structured, commonly used, machine-readable format.
- —Right to withdraw consent – where we rely on consent, at any time.
To exercise any of these rights, please contact us at enquiries@see3d.ai. We will respond within one month. There is normally no charge, although we may charge a reasonable fee or refuse a request that is clearly unfounded or excessive.
12. Cookies
Our website uses cookies and similar technologies to operate and to help us understand how the site is used. For full details of the cookies we use and how to manage your preferences, please see our separate Cookie Policy.
13. Children's privacy
Our website and services are directed at businesses and adults. We do not knowingly collect personal data relating to children. If you believe we have inadvertently collected such data, please contact us and we will delete it.
14. Links to other websites
Our website may contain links to third-party websites. Once you leave our site we have no control over, and are not responsible for, the content or privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective date". We encourage you to review it periodically.
16. How to contact us and complaints
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at enquiries@see3d.ai or by post at Flat 7 Malt Works Apartments, 281 Field End Road, Ruislip, England, HA4 9DQ.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us first.